Privacy Policy & Data Protection Guidelines

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Complete forms on our website
• Request information or services
• Participate in surveys or feedback opportunities
• Contact us directly

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Professional background (when relevant to our services)
• Personal preferences related to cognitive enhancement and mental health resources

1.2 Health-Related Information

As a platform focused on cognitive enhancement and mental wellbeing, we may collect certain health-related information that you voluntarily provide when using our assessment tools, personalized resources, or consultation services. This information is treated with the highest level of confidentiality and is subject to additional protections as outlined in our HIPAA Compliance section.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• Device information (such as screen resolution and device type)

This information helps us analyze user behavior, improve our website functionality, and enhance the user experience. For more details on our use of cookies and similar technologies, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Delivering the cognitive enhancement resources and mental health tools you request
• Personalizing your experience on our website
• Developing new products, services, and features
• Analyzing the effectiveness of our content and resources
• Improving our website functionality and user interface

2.2 Communication

• Responding to your inquiries and support requests
• Sending administrative information, such as updates to our terms, conditions, and policies
• Providing you with newsletters, educational materials, and other information about cognitive enhancement and mental wellbeing (with your consent)
• Sending marketing communications about our services (with your consent and subject to your preferences)

2.3 Legal and Operational Purposes

• Complying with legal obligations
• Enforcing our terms of service
• Protecting our rights, privacy, safety, or property
• Detecting and preventing fraud, security breaches, and other potentially prohibited or illegal activities

3. Information Sharing and Disclosure

We respect your privacy and are committed to maintaining the confidentiality of your personal information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to keep your information confidential and secure, and to use it only for the purposes for which we disclose it to them.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If MemoNeuro US is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection practices

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

5.1 Access and Update

You have the right to access and update the personal information we hold about you. You can review and change your personal information by logging into your account or by contacting us directly.

5.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.3 Deletion

You may request the deletion of your personal information, subject to certain exceptions provided by law.

5.4 Restriction and Objection

You may request that we restrict the processing of your personal information or object to our processing of your information.

5.5 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account settings
• Contacting us directly at info@memoneuro.com

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. HIPAA Compliance

As a provider of cognitive health resources, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) when applicable. Our HIPAA compliance practices include:

• Maintaining administrative, physical, and technical safeguards to protect health information
• Limiting access to health information to authorized personnel only
• Conducting regular risk assessments
• Providing HIPAA training to relevant staff members

For more detailed information about our health information privacy practices, please refer to our HIPAA Compliance page.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our website or providing us with your information, you consent to the transfer of information to countries outside your country of residence.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Casnoff Paul. A Sole Proprietor
508 San Anselmo Ave Ste 1
San Anselmo CA 94960
United States

Email: info@memoneuro.com
Phone: +1 (415) 728-9046

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.